Teltonika Networks Questions & Answers (FAQs)

Updating the firmware Over-The-Air (OTA) for Teltonika Networks Routers is a straightforward process. Follow these steps to ensure a smooth update:

Ensure your router is connected to the internet.

Back up your current configuration (as a precaution)

To backup your router config, go to System > Maintenance > Backup > Backup Configuration > Backup Archive > Download. Then save it to a safe location in your PC/Laptop folders. See the screenshot below for reference.

When done, you can proceed to the firmware update part:

In the admin dashboard (advance view enabled), go to System > Firmware > Update Firmware Page. Then choose Server from the Update From field. Choose Device Firmware under Firmware Type. Then under Keep Settings field, toggle to On, then finally click on the Update button. See the screenshot below for reference.

The router will begin updating the firmware. This may take several minutes, during which the router will reboot.

Verify the Update:

• Once the router has restarted, log back into the WebUI.
• Check the firmware version to confirm that the update was successful.

Restore Configuration (if needed):

If you backed up your configuration before the update, restore it now to return to your previous settings.

Follow the instructions carefully to avoid any interruptions during the update process. If you encounter any issues, consult the Teltonika Networks support resources or reach out to us for assistance.

Enjoy the new features and improvements after successfully updating your Teltonika Networks Router’s firmware OTA!

Yes, there are multiple ways to trigger the relay output remotely:

1. While in the main page of the RMS website you need to go to Management -> Devices.
2. Click the checkbox beside the device that you want to trigger the relay of.
3. Above the devices window there should appear new options, and one of them should be “Configuration”, once you hover of it you should see “Device configuration” click on it.
4. Once you’re redirected to a new page, on the left-hand side scroll down to Services -> Input/Output -> I/O Juggler.
5. From there you can either create, update, or delete the configurations as you wish.

Another way would be to generate a WebUI link via RMS which you would do like so:

1. While in the main page of the RMS website you need to go to Management -> Devices

2. On the left-hand side of the device that you want to trigger the relay of you should see these icons (see screenshot below).

   

3. Click on “Connect” or “Generate” and then on the generated link to access the WebUI of the device.

4. Once you log onto the devices WebUI, on the left-hand side head to Services -> Input/Output -> Status and from here you can change the state of the relay from Open to Closed.

   You can read more about this in Teltonika Networks’ Wiki

Another way would be to use the Task Manager in RMS:

1. While in the main page of the RMS website you need to go to Management -> Task Manager
2. Press on “+ADD” and create a new group name as well as the task name
3. Our first task that we’re creating will be to change the relay status to “Closed”, so we would need to enter the command: ubus call ioman.relay.relay0 update '{"state":"closed"}'
4. Afterwards, we’re going to add a new task on the right-hand side where we can see a little + sign besides the TASKS text.

5. In the second task, we’re going to want to change the state to “open”, so we would enter this to the command window: ubus call ioman.relay.relay0 update '{"state":"open"}'

   Of course, you can switch these around, and make task 1 make the state Open if you wish to do so. You can read more about these commands for the RUT956 here,and for the RUT906 here.

   A handy wiki article on the configuration and overall explanation for the Task Manager function can be found here.

You Can Check On Events Logs

If using the RMS Cloud Platform:

Go to your target router in RMS. Then Actions > Export Event Logs. See the screenshot below:

If using the Router Admin WebUI:

Go to System > Maintenance > Events Log > Choose which Logs or All. See the Screenshot below:

Keep Your Network Connections Seamless with Teltonika Router Event Logs

When it comes to maintaining a reliable network, the Teltonika Router is your vigilant sentinel. But even the most robust systems can encounter hiccups, particularly with client device disconnections. That’s where the power of Event Logs becomes indispensable.

Why Check Event Logs?

• Trace the Trail: Event Logs are the breadcrumbs that lead you back to the root of the problem. They provide a chronological record of events, helping you pinpoint when disconnections occur.
• Identify Patterns: By analyzing logs, you can detect patterns and recurring issues, which are crucial for diagnosing intermittent problems that are not immediately apparent.
• Error Insights: Logs contain error codes and messages that offer insights into the nature of the disconnection, guiding you towards a targeted solution.
• Performance Metrics: Monitor your router’s performance over time. Sudden changes in activity could signal underlying issues affecting connectivity.
• Firmware Checks: Ensure your firmware is up-to-date. Logs can reveal if outdated firmware is causing disconnections.

Proactive Problem-Solving

Regularly reviewing your Teltonika Router’s Event Logs isn’t just about fixing current issues; it’s about preempting future ones. Stay one step ahead by making log checks a part of your routine maintenance. With this proactive approach, you’ll ensure that your network remains as uninterrupted and reliable as possible, keeping your clients connected and content.

Remember, consistent monitoring and analysis of Event Logs are key to a stable and efficient network. Keep your connections strong with Teltonika.

A Failed file downloads are a common frustration that can be caused by network interruptions, especially when relying on a single internet connection. WAN Bonding addresses this issue by combining multiple connections into one stable and high-capacity link. This not only prevents interruptions if one connection fails but also maintains the continuity of IP addresses, which is crucial for uninterrupted downloads. With WAN Bonding, the download process is seamless, and the risk of failed downloads due to IP address changes is virtually eliminated, ensuring your files always arrive intact and on time.

Expanded FAQs: Delving Deeper into WAN Bonding:

What is WAN Bonding and how does it differ from Dual-WAN failover?

WAN Bonding is a technology that merges multiple internet connections into a single, more robust connection. Unlike Dual-WAN failover, which provides a backup connection that remains idle until the primary fails, WAN Bonding utilizes all connections simultaneously. This ensures continuous data flow and maintains the IP address of the WAN bonding server, even if one of the connections drops, providing a seamless online experience.

What happens to ongoing downloads when WAN failover is activated?

During a WAN failover event, the active connection switches from the primary to the backup. This switch can result in a change of the external IP address. Since file downloads are often tied to the IP address initiated at the start of the download, a change in IP address can disrupt the connection to the download server, leading to a failed download.

How does WAN Bonding benefit file downloads?

The advantage of WAN Bonding for file downloads is its ability to prevent interruptions. Even if one of the WAN links fails, the download process continues seamlessly, thanks to the maintained IP address continuity. This contrasts with Dual-WAN failover, where the file download would be interrupted during the auto-switch from the failed main connection to the backup, potentially leading to incomplete or corrupted files.

Why does a change in IP address lead to a failed download?

A change in IP address during a download can cause the server to terminate the session, as it may appear as if a different user is attempting to continue the download. This security measure can result in the download failing, which is a common issue with Dual-WAN failover but not with WAN Bonding.

Can WAN Bonding enhance VoIP call quality?

Yes, WAN Bonding significantly enhances VoIP call quality by distributing traffic across multiple connections. This load balancing reduces the chance of dropped calls and improves audio clarity, ensuring professional and clear communication.

Is WAN Bonding cost-effective in the long run?

While the initial investment for WAN Bonding may be higher than Dual-WAN failover, the benefits of increased uptime, improved performance, and uninterrupted connectivity often translate to higher productivity and lower operational costs, making it a smart long-term choice.

Will WAN Bonding work with my existing internet connections?

WAN Bonding is highly adaptable and can work with a variety of internet connections, including DSL, cable, Fibre satellite (Starlink), or cellular networks (5G/4G). This flexibility allows you to maximize the potential of your current infrastructure.

By integrating WAN Bonding into your network, you ensure that your critical tasks like file downloads and VoIP calls are maintained without interruption, providing a seamless and efficient online experience.