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Returns Policy

We always and strongly recommend that you inspect your items after receiving. Some items may get damaged while in transit, so better check the external packaging box while the delivery main is still around. Quick check your items before signing the delivery receipt.

There are several reasons why you'd want to return your items, and it is not always that the item you received is defective or dead-on-arrival. It may be due to error, like wrong item sent or you received a totally different item. If your reason falls under any of these reasons, then you may send the item(s) to Novatel.IE for return.

We strongly suggest that you read our Returns Policy before making an order from our website, so you'd be familiar with our policy on refunds, repairs, warranty and returns, and your legal rights and remedies.

The Return Process

Returns must be done within ten (10) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:

  • product received does not match the website specifications or description.
  • product received totally different from what you ordered.
  • product received was defective or damaged upon arrival, please refer to this link here.
  • product received was fault but still under the specified warranty period.

The Return Requirements

  • Proof of purchase (order invoice number and receipt).
  • Items must be in good condition (no dents/broken piece) and returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it.
  • All sealed items must not be opened.
  • The goods must not have been used or installed or had any data encoded or entered.

Under what conditions the product(s) is/are non-returnable:

  • In the interest of hygiene: headphones and Bluetooth headsets, earphones, personal care products, health and fitness products cannot be returned unless they are unopened and in their original packaging.
  • Any Apple products, computer software, games, DVD's, CD's, Recordable media, ink cartridges/toners, mobile phones, laptops, tablets, desktop computers, and other equipment which contain a security seal that has been broken or tampered with.
  • Once Installed: Video game consoles, video games, TV (once wall mounted).
  • Consumables such as coffee capsules cannot be returned unless they are unopened and in their original packaging.

Note:

  • If delivery has taken place, the refund will exclude delivery charges paid.
  • One exchange is allowed per purchase. The exchange product will not be eligible for further exchange or refund unless faulty.
  • You will shoulder the cost to return the item(s) to us. A full refund of the value of the item(s) shall be made, upon our receipt of the returned item(s).

Return of Faulty Products

When all the return requirements are met, and you wish to proceed with the return, please have your order invoice number ready and simply visit our Product Returns page. Once there, fillup the form while making sure that all the necessary details are entered. Important details are indicated by a red asterisk.

Our customer service agent will verify the return reason and arrange a return for you. You will have to send us back the item(s). We will conduct testing and evaluation within seven (10) business days starting from the day we received your returned items. You will receive an email confirmation once the we received the returned item(s).

If your return is valid, we will process your refund or replacement, based on what you have indicated using our Product Return Form. If it's valid, we will reimburse you with a refund through the same mode of payment that was made in the original purchase.

If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

Repair of Faulty Products

Item(s) returned for repair will be assessed and/or repaired within a reasonable period of time. You may also be provided with a specified date and time. But these times may vary due to reasons beyond our control and/or 3rd-party service centers - i.e. wrong fault description or availability of replacement parts.

You may be required to pay labour, assessment and/or shipping fees if item(s) is determined to have been damaged by accident or misuse, or where your rights under the Consumer Protection Act 2007 or any manufacturer’s warranty do not apply. We may provide you with an indicative fee; this fee may vary due to reasons beyond our control.

If any item(s) that you return are capable of retaining user generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data prior to sending for repair, to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Items Damaged in Transit

If any of the delivered item(s) were damaged, please contact our customer support within 3 days of delivery. Damaged goods must be returned in the condition received by you with all original packaging, accessories, and manuals.